Bibliographic Metadata

Title
Development of a range of services for production equipment manufacturers in the automotive industry / von Martina Frieser
Additional Titles
Development of a range of services for production equipment manufacturers in the automotive industry
AuthorFrieser, Martina
Thesis advisorSihn, Wilfried
PublishedWien, 2018
Description82 Seiten
Institutional NoteTechnische Universität Wien, Masterarbeit, 2018
Annotation
Arbeit an der Bibliothek noch nicht eingelangt - Daten nicht geprueft
LanguageEnglish
Document typeMaster Thesis
Keywords (DE)test equipment manufacturer / industrial services / business model / test stand manufacturer / service in automotive industry
Keywords (EN)test equipment manufacturer / industrial services / business model / test stand manufacturer / service in automotive industry
URNurn:nbn:at:at-ubtuw:1-117672 Persistent Identifier (URN)
Restriction-Information
 The work is publicly available
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Development of a range of services for production equipment manufacturers in the automotive industry [3.36 mb]
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Abstract (English)

The competitive pressure among test equipment manufacturers as well as in industrial machinery and plant construction has intensified in recent years. The focus on core services (production of a product) is in contradiction to the growing demand for complete services. For this reason, test equipment manufacturers must also concentrate on the development and introduction of industrial services. In the context of this work, the competences of a test equipment manufacturer are determined in connection with the service department and the current service capabilities are illustrated in the maturity model. Customer wishes are analyzed and customer segments and company goals are defined. The possible implementation of newly developed service ideas will be examined on the basis of the creation of a business model. Finally, all identified service types are structured in a matrix and additionally presented in relation to the life cycle.

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