<div class="csl-bib-body">
<div class="csl-entry">Frieser, M. (2018). <i>Development of a range of services for production equipment manufacturers in the automotive industry</i> [Master Thesis, Technische Universität Wien]. reposiTUm. https://doi.org/10.34726/hss.2018.55193</div>
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dc.identifier.uri
https://doi.org/10.34726/hss.2018.55193
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dc.identifier.uri
http://hdl.handle.net/20.500.12708/7307
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dc.description
Arbeit an der Bibliothek noch nicht eingelangt - Daten nicht geprueft
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dc.description.abstract
The competitive pressure among test equipment manufacturers as well as in industrial machinery and plant construction has intensified in recent years. The focus on core services (production of a product) is in contradiction to the growing demand for complete services. For this reason, test equipment manufacturers must also concentrate on the development and introduction of industrial services. In the context of this work, the competences of a test equipment manufacturer are determined in connection with the service department and the current service capabilities are illustrated in the maturity model. Customer wishes are analyzed and customer segments and company goals are defined. The possible implementation of newly developed service ideas will be examined on the basis of the creation of a business model. Finally, all identified service types are structured in a matrix and additionally presented in relation to the life cycle.
en
dc.language
English
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dc.language.iso
en
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dc.rights.uri
http://rightsstatements.org/vocab/InC/1.0/
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dc.subject
test equipment manufacturer
de
dc.subject
industrial services
de
dc.subject
business model
de
dc.subject
test stand manufacturer
de
dc.subject
service in automotive industry
de
dc.subject
test equipment manufacturer
en
dc.subject
industrial services
en
dc.subject
business model
en
dc.subject
test stand manufacturer
en
dc.subject
service in automotive industry
en
dc.title
Development of a range of services for production equipment manufacturers in the automotive industry