Titelaufnahme

Titel
Transformation of the EFQM approach from business towards operations excellence
VerfasserJäger, Andreas ; Matyas, Kurt In der Gemeinsamen Normdatei der DNB nachschlagen
Erschienen in
Production Engineering, Berlin, Heidelberg 2016, Jg. 10, H. 3, S. 277-291
ErschienenSpringer 2016
Ausgabe
Published version
SpracheEnglisch
DokumenttypAufsatz in einer Zeitschrift
Schlagwörter (EN)Operations excellence / Operational excellence / EFQM / Performance measurement / Self-assessment / Enablers
ISSN1863-7353
URNurn:nbn:at:at-ubtuw:3-1561 Persistent Identifier (URN)
DOIdoi:10.1007/s11740-016-0665-8 
Lizenz
CC-BY-Lizenz (4.0)Creative Commons Namensnennung 4.0 International Lizenz
Zugriffsbeschränkung
 Das Werk ist frei verfügbar
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Transformation of the EFQM approach from business towards operations excellence [0.65 mb]
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Zusammenfassung (Englisch)

The purpose of this paper is to provide an enabler-based approach for a supervised self-assessment of operations excellence (OsE). Based on the latest approaches of excellence in operations from the literature as well as on the philosophy of the EFQM model, an OsE working definition was developed. In contrast to operational excellence (OE), which deals exclusively with the optimization of result driven processes, OsE promotes the enhancement of operation-specific enablers and linked results. The evaluation of crucial causeeffect relationships of relevant enabler and result criteria supports the determination of a companys capability to achieve sustainability and excellence in terms of its operations. To foster a methodical integration of OsE in organizations, a phase model for a systematic assessment process was designed and verified with 24 companies in the Austrian machinery and metalware industries.

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