One of the main tasks of the service level management process is to measure the quality of the IT services delivered by IT service providers. However, the measurement criteria that have been established are often not related to the business processes that these IT services support. BDIM (Business-Driven IT Management) attempts to fill this gap by gauging dependencies between IT solutions and business services, quantifying them, and using the retrieved results to improve the quality of IT solutions, or more specifically, the resulting business benefits. Initially, as part of a literature review, the demands on the service level management process as well as relevant methods from the BDIM field were researched. This was followed by the design of the user-centered BDIM-dashboards for the service level management process. Firstly, the requirements applicable to a BDIM solution in the service-level management field will be collected and classified with the help of expert interviews. In addition, with the assistance of the experts, the business process of online credit lending as a potential scenario will be modelled and the previously researched BDIM methods will be applied to it accordingly. Based on the online credit-lending scenario, a paper-based lo-fi prototype is designed and evaluated by potential users in a first iteration. In a second iteration test data in terms of IT and business KPIs are simulated and a software architecture and a hi-fi prototype are engineered. An evaluation of the requirement's implemented in the prototype ensues through usability testing. The present study identifies the essential requirements for a BDIM solution in service level management, and provides insights into the feasibility. In addition, the designed software architecture, together with the prototype design, can be used as a blueprint for future BDIM implementations in the service level management field.