Titelaufnahme

Titel
Process management and related quality aspects in the automotive industry / von Ernst Weigl
VerfasserWeigl, Ernst
Begutachter / BegutachterinStrycek, Pavol
Erschienen2010
Umfang102 Bl. : Ill., graph. Darst.
HochschulschriftWien, Techn. Univ., Master Thesis, 2010
SpracheEnglisch
DokumenttypMasterarbeit
URNurn:nbn:at:at-ubtuw:1-59930 Persistent Identifier (URN)
Zugriffsbeschränkung
 Das Werk ist frei verfügbar
Dateien
Process management and related quality aspects in the automotive industry [2.56 mb]
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Zusammenfassung (Englisch)

By this master thesis the question on: Does the QMS/PMS1 contribute and to which extent to satisfy customer requirements? Does the QMS/PMS structurally stimulate a continuous process improvement process? should be answered. The result of this Master Thesis should help an organization to improve and develop their business processes, to increase efficiency and customer satisfaction. To develop an automotive business management model and an automotive process improvement tool. To enable an organization to improve and develop their business processes with the aim of efficiency increase and sustainable customer satisfaction. Good People + Good Processes = Good Results To collect the required information literature study, internet research, norms and standards as well as customer requirement specifications were studied prior to the development of the model and tool. The result is an applicable tool to assess the maturity level of an organization and to set up related improvement plans. A quality driven organisation may use this tool to support their continuous improvement process. The scope o f the maturity assessment tool is not completed within this master thesis. An enterprise specific adapt ion based on their key bus