Extending the role of business intelligence information systems for closed-loop management control / von Robert Fidler
VerfasserFidler, Robert
Begutachter / BegutachterinStapleton, Lawrence
Umfangvi, 92 Bl. : graph. Darst.
HochschulschriftWien, Techn. Univ., Master Thesis, 2010
URNurn:nbn:at:at-ubtuw:1-55095 Persistent Identifier (URN)
 Das Werk ist frei verfügbar
Extending the role of business intelligence information systems for closed-loop management control [0.41 mb]
Zusammenfassung (Englisch)

Corporate investments in information technology continue to increase all over the world, and scientific and industry research demonstrate that utilizing this spending by providing an efficiency-increasing control system to non-manufacturing processes as well could substantially enhance the quality of organizational management. A feasible solution for this challenge is the application of closed-loop system control principles to organizational management. Such a system can be realized by using available software technology such as business intelligence systems. After reviewing possible expectations that vendors create through communicating BI vision and product capabilities, it has been revealed and that contemporary BI implementations are not capable to deliver a comprehensive system for supporting management control on their own. There is also only limited evidence of such control systems being successfully created by integrating BI systems into larger hierarchical systems that would achieve this objective. From the survey results it was evident that extended capabilities of comprehensive management control systems were indeed attractive for users and designers of BI information systems. Yet there is an obvious deficit of sufficient information about system control principles among professionals in business intelligence. Product vendors and industry analysts need to find improved ways of communicating the benefits and capabilities of closed-loop management control in order to propagate this reasonable concept in the market. Lack of process-orientation, and neglecting a top-down systems approach when implementing BI information systems in organizations, could not have been clearly correlated as a cause for the limited adoption of closed-loop management control systems.Further research is necessary to improve the relevance of the results by increasing the sample size and include respondents from multiple geographic areas and market segments.