Bibliographic Metadata

Title
Measuring user expertise in online communities / Martin Hochmeister
AuthorHochmeister, Martin
CensorDorn, Jürgen ; Tellioglu, Hilda
Published2012
DescriptionXIII, 165 S. : Ill., graph. Darst.
Institutional NoteWien, Techn. Univ., Diss., 2012
Annotation
Zsfassung in dt. Sprache
LanguageEnglish
Bibl. ReferenceOeBB
Document typeDissertation (PhD)
Keywords (EN)expertise / user modeling / ontology / online communities
Keywords (GND)Social Media / Benutzer / Expertise / Quantifizierung / Ontologie <Wissensverarbeitung>
URNurn:nbn:at:at-ubtuw:1-50736 Persistent Identifier (URN)
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 The work is publicly available
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Measuring user expertise in online communities [9.53 mb]
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Abstract (English)

The thesis at hand addresses the challenge to identify and measure expertise of individuals. This task is highly relevant since the location of individuals' expertise is crucial to organizations in order to assign the most appropriate people to given tasks. Such effective assignments support organizations in sustaining competitive advantage as well as in fostering innovation. However, the elicitation of expertise is challenging since knowledge resides first and foremost in the heads of individuals and thus is inherently elusive.

We iteratively develop a method to quantify users' expertise based on their submissions to online communities. An online community offers a communication platform to its users that facilitates the informal exchange of knowledge. As a consequence, when people share their experiences in problem-solving contexts, they demonstrate expertise regarding certain topics. The proposed method aggregates data obtained from such an online community and automatically generates users' expertise models containing expertise topics along with users' expertise levels. Thereby, expertise levels correspond to numerical values on an absolute scale. Expertise levels mapped on an absolute scale allow to compare one's expertise with others' as well as to staff teams according to the expertise levels needed.

To evaluate the proposed method we conduct a series of experiments with students at our university. Since the method constitutes a composite of various calculation steps, each experiment covers either a specific step or several steps of the proposed method. We set up hypotheses that are based on each other to systematically explore both the characteristics of the method and the value of users' submissions to reliable expertise calculation. The method's calculation accuracy is measured by comparing the calculated expertise levels with the participants' self-assessments.

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