This case study examines the transition from a manual Vehicle Fleet Management System to an electronic system within the International Organization, European Union Rule of Law (EULEX) Mission in Kosovo. The Mission currently operates an approximately 1300 strong vehicle fleet in the Balkan Peninsula. In addition to vehicle fleet monitoring, fuel management functions and data collection chains are studied and compared with the electronic system. In comparing the two systems, this work looks to reveal the benefits of a modernized fleet management system, especially when operating large vehicle fleets in a mission environment.
This operational context raises large numbers of variables in the form of the constant rotation of vehicle users, specific operational arrangements and the types and number of vehicles in service, which in turn place individual demands upon the system in place. As a comparison, the United Nations (UN) Electronic Vehicle Management Solution (EVMS) is used as a state-of-the-art example, as the UN implemented the systems for their fleet in 1995 and have expert experiential knowledge concerning the placement of monitoring functions in order to obtain the best results for fleet optimization. This comparison helped to inform the tender process and solution choice. Conclusions are drawn on the study findings, as well as proposals offered that may direct future enquiry.