The main goal of this study is to find the answer to the question of how can be mitigated the resistance to changes in such a complex IT projects. In this work the author is assuming that the resistance to changes can be mitigated via the improvement of communications and via involvement of end-users into MIS development process. The main hypothesis of this study is that the communications with end users could be improved via a web-based annual interview. The Introduction section offered a brief overview of objectives, goals and the author's motivation of this study. It also contains the short introduction of the State Savings Bank of Ukraine as the bank under investigation within this study. In the first chapter, the author analyses the bank value chain and business model and its connection to IT architecture and MIS organisation. The Chapter introduces the importance of the existence at the bank of the clear business architecture and main organizational functions before the start of any fundamental changes. Chapter two offers a case study of the MIS and DWH implementation at the State Savings Bank of Ukraine based on IBM BDW and IBM Cognos BI tools. It provides a short introduction and background of the project, and presents the project management methodology applied. This chapter summarizes the key success factors of the project. In this chapter, the author uses IBM manual books and presentation materials for the IBM BDW implementation projects. Chapter Three presents the questionnaire that has been developed to involve the State Savings Bank of Ukraine' top and middle management into creating a shared vision of strategic KPIs of the bank for MIS. The chapter introduces the methodological approach applied for the questionnaire development, and formulates the interview objectives. The author describes target groups of the interview, and explains the questionnaire structure. The last section of questionnaire also includes the demand assessment for other BI reporting in 2016. It strives to involve bank management into reports systematization and prioritization. At the end of this paper, the author concludes that an annual questionnaire can be used as a tool to build up communication and to involve users in MIS development process at all levels of organisation on an on-going basis. At the end of this work, the author presents the interview analysis and a summary of his main findings and assumptions. At the conclusion the author also presents limitations of the study and future needed researches as well as his ideas and suggestions for improvement of complex IT projects results.