Abstract (English)
Nowadays Cleaning Management represents one of the major costs for Real Estate at Politecnico di Torino, and a study on this item was conducted. The aim of this focus is to provide a unique operative and structured tool in order to improve efficiency and quality of service provided through use of better planning and controlling for the whole Politecnico. A CAFM (Computer Aided Facility Management) information platform was selected to manage activities like Space Inventory, Personnel and Occupancy, On Demand Work, Preventive Maintenance and Cleaning to optimize relationships with technical services suppliers, allowing having a better planning and increased awareness of internal needs. Different procedures based on the space category, frequency and intervention type were assigned to spaces in order to guarantee the expected Service Level Agreement (SLA) by tender technical specifications. By means of this system it has been proven that the users obtained a clear added value to define optimal maintenance strategies and to identify and to monitor budget allocations. Data provided by the cleaning management services are gathered in different levels of reporting which support decisions for daily operations, tactical and strategic planning. A further approach to cleaning service management, currently in development phase, concerns the use of BIM (Building Information Modelling) methodology that provides significant opportunities for the rationalization and optimization of processes and resource for management of integrated services in public and private companies.